Our Shipping Philosophy:

We strive to get orders out to you as quickly and accurately as possible.

Delivery Time:

Delivery time is dependent on two factors:

1: Availability

Most products are in stock and will ship within 1-2 business days. Drop shipped items normally ship within 2 business days.


2. Delivery Method:

You will have a few delivery methods available at checkout, along with estimated delivery times and pricing, allowing you to choose the price and delivery time that works best for you. Estimated transit times are provided by Shopify, but are NOT guaranteed by Shopify or The Stitchy Stash. The Stitchy Stash is not responsible for packages lost or stolen after delivery. If you have specific Shipping preferences, please call us at 435-753-8691

Risk of Loss or Damage:

For domestic orders, The Stitchy Stash accepts all risks during transit and will replace or refund merchandise lost or damaged by the courier. Keep in mind that we ask our customers to wait a week from the expected delivery date before declaring the order as lost in transit. Once we determine that the items are lost or damaged, we will send you a replacement order free of cost and shipping. We will not, however, refund the shipping of the original order.

Once it’s delivered (or declared delivered by the courier), The Stitchy Stash cannot recover, refund, or replace lost or stolen items. Please see: The tracking shows my order as delivered but I can't find it.

Free Shipping Offers:

The Stitchy Stash often has special offers for free shipping on items or orders over a certain amount. If you select free shipping for your order, the shipping method is at our discretion, but will normally be U.S. First Class Mail, U.S. Priority Mail, or UPS Ground. Free shipping promotions are available on U.S. shipments only.

You can return most items sold on The Stitchy Stash within 30 days from the ship date, but you must contact us to get approval for the return.  All unopened items will qualify for a full refund.  Opened or used items may incur a restocking fee up to 20%.  For your protection, we suggest using a traceable carrier to send back your return, and you must pay all costs related to return shipping.  After receiving and inspecting the merchandise, we will reimburse your account for the purchase price of the item, minus the original shipping fee. Shipping is non-refundable unless The Stitchy Stash is at fault.

If you have any questions, call Customer Support at (435) 753-8691

As long as your order hasn't shipped yet, it can be cancelled for a full refund. Please contact us as soon as possible to make sure that the order is taken care of before it ships. Customer service can be reached by phone at 435-753-8691, or by email at info@stitchystash.com

International Shipping:

Unfortunately, The Stitchy Stash does not have the ability to process international orders at this time. However, international orders can be placed on our supplier's store (Embroidery.com). When ordering, you will be given several international shipping options at checkout. We recommend researching these options so that you can choose a carrier and service that you trust. Shipments destined outside of the United States may be assessed Customs and Duties payable by the recipient upon delivery. Embroidery.com offers no replacement or refunds for lost packages addressed outside of the United States. Choose a carrier that you trust.

Be aware that delivery times for international orders may be longer due to customs or other factors. Also note that import/customs fees may be charged by your country on arrival.

We strive to get orders out to you as quickly and accurately as possible. Delivery time is dependent on two factors:

1. Availability:

Most products are in stock and will ship within 1-2 business days. The out-of-stock items should all be indicated as such and will be updated as soon as we have them again

2. Delivery Method:

You will have a few delivery methods available at checkout, along with estimated delivery times and pricing, allowing you to choose the price and delivery time that works best for you. Estimated transit times are provided by Shopify, but are NOT guaranteed by Shopify or The Stitchy Stash. The Stitchy Stash is not responsible for packages lost or stolen after delivery. If you have specific Shipping preferences, please call us at 435-753-8691

For more information, please view our shipping policy in the answer to the question above

If you would like your order expedited, be sure to do research on the ins-and-outs of each option, as some of them do not run on weekends. Then, please contact us at info@stitchystash.com or 435-753-8691 Please note that contacting us is the only way that you can expedite your order.

Yes! The Stitchy Stash is based in Logan Utah. Customers who are local and prefer to pick up their order rather than pay the shipping are always welcome to do so. 

Although we don’t operate a traditional storefront, we love connecting with our customers in person! You're welcome to drop by and pick up your orders or arrange a tour by reaching out to our customer service team at info@stitchystash.com or 435-753-8691.

For many years our business was under the single domain of Embroidery.com, and the name Embroidery.com, or Embroidery Central.

The Stitchy Stash was created by Embroidery Central as a new store front to increase both sales and the user experience for hand embroidery shoppers. Even though we are technically the same company, The Stitchy Stash functions more similarly to its own business with Embroidery.com as the supplier. The Stitchy Stash has its own domain, social media pages, emails etc. However, the employees are the same for both companies, so if you ever hear anything in association with embroidery.com, you are still in the right place.

Unfortunately, we are unable to offer gift certificates at this time. However, if we get enough requests to add them, we'd be happy to look into it. (They are available from embroidery.com (our suppliers))

We are currently open to wholesale orders for the E-Z Stitch product line, Hemingworth threads, and Cross N' Patch hand embroidery patterns, but only through Embroidery.com (Our suppliers). If you think that any of these products are a good fit for your company, please email us at info@embroidery.com to receive a wholesale application. Please note that we do not currently allow our dealers to sell these products on mass online markets (i.e Amazon, Etsy, etc.). We look forward to working with you!

The Stitchy Stash provides shipping confirmation at the time your order is shipped. This email will include a tracking number which you can use to view where your package is during transit as well as an estimated delivery date. Watch the delivery date closely to make sure you retrieve your package as soon as it’s delivered.

If tracking shows the package as delivered but you cannot find the package, try the following as soon as possible:

Look carefully around your residence. Sometimes you'll receive a note describing where the package can be picked up.

Check with anyone else in your household or any neighbors to see if they may have received the package on your behalf. If you live in an apartment building, check with property management. Community mail boxes will often have a parcel locker that secures your package while the key is delivered to your mailbox. Items left in the parcel locker for more than a day may be returned to the post office without notification.

Contact your local Post, UPS, or FedEX offices. They can check with the driver assigned to your route. The US Post office will often hold packages that cannot fit into the mailbox or where delivery access is obstructed. Occasionally, we hear of packages showing up a day or two after being marked as delivered. This can happen if there is an error in delivery that is corrected.

The good news is that most packages are located by following the above steps.

However, sometimes packages cannot be recovered due to theft or neglect. Unfortunately, The Stitchy Stash has no recourse once a package has been delivered (or marked as delivered) by the courier. One of the risks of online ordering is the possibility that merchandise will be lost or stolen after delivery. It’s the responsibility of the recipient to choose a shipping service (during checkout) that provides the level of reliability for their given circumstance. Some delivery locations are inherently problematic and can only be addressed by the recipient.

For example, many households install doorbell cameras to protect their deliveries from porch pirates. The Stitchy Stash accepts all risks during transit and will replace or refund merchandise lost or damaged by the courier. However, once it’s delivered (or declared delivered by the courier), we cannot recover, refund, or replace lost or stolen items.

If this risk is unacceptable, consider these options:

Purchase your supplies from a local store. They’ll appreciate your business and you’ll be guaranteed to have your items in hand.

Have items delivered to a business location during business hours.

Use a shipping service that requires a signature at time of delivery.